Insurance Challenges and Possible Solutions

January 17, 2025 | 12:00 to 1:30 pm Eastern Time

Please note that there will be no CEs for this program. 

About the webinar

The problems with insurance reimbursement are numerous and growing. CSWA has been tracking the most common problems that have affected LCSWs in the past year. This webinar will summarize the problems that many members have experienced in the past year, and sometimes for much longer. Additional issues that seem to have died down will also be discussed. There will be significant time for attendees to submit questions about the insurance challenges that they face. Here are some of the main issues which will be addressed:

- Insurers engaging in “clawbacks” which are a demand that payments made be returned to the insurer, sometimes many months after they have been made.

- Refusal of insurers to pay for more than one session a week.

- Questioning the repeated use of 90837.

- Questioning length of treatment for more than a year.

- Insurers returning to “prior authorizations” for some kinds of mental health treatment.

- Stagnant reimbursement for LCSWs for the past 20 years.

Some of these issues have been around for over 10 years but have had an uptick in the past year. It is likely that this increase is due to the likelihood that mental health parity rules are being made more stringent and that insurers will have to comply with coverage of mental health conditions that they have avoided until now. The new parity rules should help reduce the ways that insurers are keeping reimbursement for LCSWs stagnant. Sending complaints to your insurance commissioner can also have a positive effect on working with insurers.

Fee & Registration:

The cost is $10 for CSWA members, and $30 for non-members. If you are not a CSWA member, click here to learn more about CSWA benefits and join today.  Registrations will be accepted until 24 hours prior to the start of the webinar or until the webinar is full. Cancellations must be received 48 hours prior to the live webinar to receive a refund. Each registered participant will receive zoom log-in information via email from administrator@clinicalsocialworkassociation.org two days prior to the webinar.

There are no CEs available for this program.

System Requirements to Participate

On a PC:
Internet Explorer 9, Mozilla Firefox 34, Google Chrome 39 (JavaScript enabled) or the latest version of each web browser
Windows XP, Windows Server 2008 or later
Cable modem, DSL or better Internet connection (1 Mbps or faster)
Dual-core 2.4GHz CPU or faster with 2GB or more of RAM

On a Mac:
Safari 6, Firefox 34, Google Chrome 39 (JavaScript enabled) or the latest version of each web browser
Mac OS X 10.8 (Mountain Lion) or newer
Cable modem, DSL or better Internet connection (1 Mbps or faster)
Intel processor (2GB of RAM or better)

Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone, and speakers (a USB headset is recommended).

On an iPad, iPhone, Android or Windows mobile device:
Free Zoom at www.zoom.us ; WiFi connection recommended for VoIP audio

Special Accommodations: To request special accommodations, please contact our administrator immediately upon registration. All special requests must be made within a minimum of 5 business days prior to the event. Closed captioning will be available. 

Questions? Contact Angela Katona, CSWA Executive Administrator, at  administrator@clinicalsocialworkassociation.org.

If you do not receive an email upon registering, please reach out for assistance by emailing administrator@clinicalsocialworkassociation.org. All inquiries regarding registration status, links or other event-related concerns must be made at least 24 hours prior the start of an event. Staff will not be able to provide assistance right before or during the event. 

This program will be recorded for paid and pre-registered attendees.