clinical social work association

Dear CSWA Members,

I have been hearing from members who have had trouble communicating with Noridian, the Medicare Administrator for much of western United States. This post is to gather information about how widespread this problem is.

Please let me know the following if you have had any of the following difficulties in the past three months:

1. Mistakes on EOBs which cannot be corrected

2. Inability to get a person to talk to about EOBs or other problems

3. Wait times of more than 20 minutes

4. Being disconnected while on hold

Please respond by February 2. Thanks for your help. Once I have more data I will contact CMS about the problem.